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Returns and Exchanges

STANDARD GUARANTEE

Returns happen, we get it! So we have a 60 day return policy for all products at Uncommon Green. You can start your return process by entering your order number and email below or read on for more details on our policies.

DETAILS

All Uncommon Green products are guaranteed for 60 days after purchase date. If any issues arise during that time, the item can be returned for a full refund or exchange. The item must have been purchased from welltold.com. Items must be returned in their original condition with packaging. For example, this means that even though we love pets - products cannot be returned with pet hair (or any hair) due to allergy/sanitary reasons. If used items are returned a partial refund may be given in the form of store credit. 

HOW TO MAKE AN EXCHANGE

To make things easy for you, Uncommon Green is happy to provide a return shipping labelwithin 60 days of purchasing. Customers requesting an exchange will receive a free return label. Customers requesting a return for refund will receive a refund for the returned item(s), less any shipping fees (the initial shipping fee + $8 return shipping fee). 

1.

Please complete the form at the top of this page: enter the email address that you used when you made your order and click “Start A Return.” You will then receive an email from which you can access the Returns Center. Once you access the Return Center, please choose which item you would like to return and select the reason - this will prompt you to make either a return or exchange.

 2.

You will then be able to print a pre-paid UPS shipping label. Print the pre-paid shipping label, affix it to your package and drop off at any UPS location! Please note that the return label fee is $8, which will be deducted from your refund. Exchanges are free!

3.

When we receive your package we will process an exchange or issue a refund in accordance with our policies.

 

 Please complete the form at the top of this page: enter the email address that you used when you made your order and click “Start A Return.” You will then receive an email from which you can access the Returns Center. Once you access the Return Center, please choose which item you would like to return and select the reason - this will prompt you to make either a return or exchange.
2.
You will then be able to print a pre-paid UPS shipping label. Print the pre-paid shipping label, affix it to your package and drop off at any UPS location! Please note that the return label fee is $8, which will be deducted from your refund. Exchanges are free!
3.
When we receive your package we will process an exchange or issue a refund in accordance with our policies.

 

 

QUESTIONS?

Please email our customer experience team at help@welltold.com.

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