We
make every effort to accurately describe and photograph our products, and we
hope that they exceed your expectations upon delivery! There may be slight
color variations depending on your computer, tablet, or mobile device; and
there may be slight variations in our engraved products due to the intricate
nature of our designs and the engraving process. However, customer satisfaction
is guaranteed! If there is something wrong with the product or you do not like
it for any reason, we will happily send you a replacement or you can return it
for a full refund. Please contact us here.
Return, Exchange, and Refund Policy
Sometimes
things just don't work out, it happens!
Returns:
Standard,
In-Stock, Inventory Items (i.e., Not Custom or Personalized) may be returned to
us within 30 days of receipt for a refund of the product cost. There is a
return fee of $7.95 associated with the pre-paid return shipping label.
Exchanges:
Standard,
In-Stock, Inventory Items (i.e., Not Custom or Personalized) may be exchanged
within 90 days of receipt for a store credit to use toward your next purchase.
The pre-paid return shipping label is free.
Note:
- Item(s)
being returned for a refund or exchanged for store credit must be received by
Well Told in the original, undamaged condition and in the original packaging
before the credit or refund will be made.
- Please
do not return item(s) that were damaged upon receipt.
- Well Told cannot accept returns or
exchanges for Custom and Personalized items unless the item is defective or was
damaged upon receipt. Contact us with a photograph and description of the
defect or damage to initiate a refund or replacement.
To initiate a return or exchange please visit here: Returns& Exchanges
