CHRISTMAS ORDER DEADLINES: Custom Products 12/9 • Economy Shipping 12/15 • Express Shipping 12/17
CHRISTMAS ORDER DEADLINES: Custom Products 12/9 • Economy Shipping 12/15 • Express Shipping 12/17
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We've got you covered! We package each product and shipment as if meant as an amazing gift, and we never include any pricing information.
You can include a gift note for free when checking out, which will be printed on your packing slip.
There are four different shipping options to choose from:
Orders containing ONLY STANDARD, IN-STOCK ITEMS (i.e. no custom items in cart) ship within 2 business days of the order date with the following service options and delivery time frames:
*Orders containing CUSTOM / PERSONALIZED ITEMS (Hometown Maps, Custom College Towns, Custom Topography, Custom Side / Bottom Etch, etc) ship out within 3 business days of the order date. Please factor in the extra time it takes to process and make your order when considering the best shipping method above to meet your needs.
If there are any issues with your delivery date, please contact us and we will do our best find a solution for you.
We've created this easy tool for you to track your order status here: Track Order Status
We'll also email you a shipping update as soon as your tracking number is generated.
If your status is still unclear, please refer to the below shipping timetables:
Orders containing ONLY STANDARD, IN-STOCK ITEMS (i.e. no custom items in cart) ship along the following timetable:
If there are any issues with your delivery date, please contact us and we will do our best find a solution for you.
Unfortunately, we are unable to add additional products to orders that have already been placed. We use a third party to process payments, and for your security we are unable to charge your card for any more than it what is authorized. We do apologize for any inconvenience this may cause.
But don't let that stop you from placing another order! https://welltolddesign.com
If you wish to cancel your order, please take the following steps:
NOTE: We will do our best to cancel the order, but there is no guarantee that we will be able to do so in time. Our website and order fulfillment systems are highly automated to be able to pack, ship, and get the products into the hands of customers like yourself as soon as possible. Because of this, shipments are often packed within hours of being accepted.
If your package has already been packed up for shipment, we will not be able to cancel the order. We do however offer full refunds should you return the merchandise. We hope you understand and apologize for any inconvenience this may cause.
At this time, we are only shipping to the United States.
We are actively looking for distribution partners to sell our products outside of the U.S. The ideal partner will have full-service expertise in importing American-made goods, and have an interest in merchandising/marketing our products to your local customers. Please contact us if you are interested in exploring a partnership.
The Printed College Town Pint Sets are made and packaged as pairs, so unfortunately, we are not able to split them up at the moment. However, you can have single glasses custom etched (not printed) here: Custom College Town Maps Pint Glass
Due to the way we manufacture and package the Custom Champagne Flutes, they can only be customized as a pair. Sorry we can't accommodate your request. We hope it doesn't dissuade you!
We will not stand for this injustice...We will send a replacement right away!
Please take the following steps so we know what and where to send it:
1. Please contact us.
2. Type "Damaged Shipment" in the subject line.
3. In the body, tell us
a. your order number;
b. what item(s) were broken; and
c. what address we should send replacements (if different than the original shipment).
4. Attach a photo so that we can file an insurance claim with the shipping carrier.
5. Carefully discard the broken items.
That's it!
Customer satisfaction is guaranteed...If there is something wrong with the product or you do not like it for any reason, we will happily send you a replacement or you can return it for a full refund.
*** NOTES ON GLASS ETCHING
If those tricks don't work and you are still unsatisfied, please contact us about a replacement or refund.
1. In the subject, please type "quality replacement/refund order #XXXXX"
2. In the body, please explain the problem
We make every effort to accurately describe and photograph our products, and we hope that they exceed your expectations upon delivery. However, there may be slight color variations depending on your computer, tablet, or mobile device; and there may be slight variations in our engraved products due to the intricate nature of our designs and the engraving process.
Return, Exchange, and Refund Policy
1. Standard, In-Stock, Inventory Items (i.e., Not Custom or Personalized):If your item is defective in any way; was grossly misrepresented on our website at the point of purchase; or if you are unsatisfied with your product for any reason, you may return it to us within 7 days of receipt for a store credit or refund of the product cost. NOTE: Please do not return item(s) that were damaged upon receipt.
Item(s) being exchanged for store credit or returned for a refund must be received by Well Told in the original, undamaged condition and in the original packaging before the credit or refund will be made.
2. Custom and Personalized Items (i.e., Made-to-Order):Well Told cannot accept returns or exchanges for Custom and Personalized items unless the item is defective or was damaged upon receipt. Contact us with a photograph and description of the defect or damage to initiate a refund or replacement.
To initiate a return or exhange please visit here: Returns & Exchanges
PLEASE NOTE: Refunds or exchanges cannot be processed for items that are not returned in the original packaging and in the original undamaged condition, or for Custom or Personalized (i.e., Made-to-Order) products.
Oh no, we may have messed up! We are so sorry for the inconvenience. We are human and we work with other humans to package up your orders, so sometimes mistakes can happen.
ETCHED GLASSWARE:
Because our etching process alters the glass, the final etched design is permanent. All of our etched glassware is 100% dishwasher safe and very sturdy for everyday use. The etched glassware will last wash after wash without any fading of the design, so use them often!
INSULATED DRINKWARE:
In order to preserve optimal product performance, we recommend hand-washing all of our Insulated Drinkware. Putting insulated products in the dishwasher can compromise their ability to retain drink temperature for the maximum amount of time.
PRINTED PINT GLASSES:
Although our Printed Pints are designed to withstand hundreds of cycles through the dishwasher, we strongly recommend hand-washing them to preserve their lifespan.
GOLD LEAF:
Because the glassware in our Gold Leaf Collection is gilded with real 22-karat gold leaf using a special ink and printing technique, we recommend always hand-washing these glasses.
COPPER:
Because they are made from 100% copper (our Copper Mug isn't merely copper-lined or plated like most others on the market - each mug is spun by hand of solid copper), we strongly recommend strictly hand-washing all products from our Copper Collection. Copper will naturally age and patina over time. You may polish them as needed.
Our products are designed and made in the USA whenever possible!
Our entire product and packaging offerings are designed by us in the USA.
All of our glassware is made and etched in the USA.
All of our slates are made and etched in the USA.
Some of our base materials like our insulated drinkware and flasks are imported and then etched in the USA.
We design all of our packaging in-house, and work with exclusively with U.S.-based companies to use post consumer waste based cardboard whenever possible.
We've designed our individual glassware and serve ware boxes to show off our products well, both in the order that you receive on your doorstep and on a store shelf. We have a lot of fun creating our packaging and hope you enjoy it as well!
The mugs are made of thick glass but there is some heat transfer when dealing with hot liquids. For a normal cup of coffee the sides will get slightly warmer (perfect for cold days!). However, if you were to pour boiling water into the mug (for your Black and Herbal teas), the sides would be a little too hot to handle. But have no fear, the handle always stays cool!
The mugs are microwave safe for heating drinks.
Each of our slate servers is a natural piece of rock with variations in color and texture, making each one a unique piece. Our slate is very strong, but it can break or chip if dropped or hit. To clean the slate, we recommend wiping with a sponge or soft cloth. The slate is not oven or microwave safe and please do not use it as a cutting board. All of our slate products hail from the great state of Vermont!
All orders over $50 qualify for free Standard Shipping. This discount is automatically applied at checkout.
We also offer seasonal discounts from time to time, most notably at the start of the holiday shopping season. Visit our homepage to see our current offers!
Yes! We sell in a number of gift shops all over the US. Please check our store locator to see if we are in a store near you.
Have a favorite local shop that you think would be interested in our products? Contact us to let us know where!!
Great question! We do not have a phone support number at the moment. We are a small team and often are pulled in a number of different directions, so we have found that electronic contact works best for us. That way, whoever is free at the moment can tackle any questions that may come up rather than making you wait to have someone call back if we aren't available right away. Rest assured, we will get back to you as soon as we possibly can to figure out any issues you may be having.
We've created this knowledge base in an attempt to answer any questions you have first, and if that doesn't get you what you need please Email Us and we'll do our best to find a solution for you.
You've found us looking for the Uncommon Green, we've now become Well Told!
