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Customer Service Representative

At Well Told, we believe that celebrating our passions is so important to leading a happy life, and that we can help bring those inspirations to interactions with everyday products. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers receive life inspired products they will love and help them inspire their next adventure. We Live Inspired.


Title: Customer Service Representative


Overview:

With a focus on a great experience for our customers we've worked hard to have amazing customer service.  
Our interactions with our customers are very friendly, personalized and we strive to maintain an upbeat and humorous tone in our communications.  Our speed in response is extremely important to make sure we get answers to our customers as quickly as we can.

As we are grow we are looking for customer service representatives, which will include work in the Customer Service area, but also in other admin support as needed. We are looking for someone that we have the potential to grow with as we grow each year.

 

What you’ll do:

  • Handling incoming messages from customers for things such as lost shipments, items damaged on arrival, custom product inquiries. We manage these through Helpscout and Gorgias as well as Etsy Conversations.
  • Work with our apps and other systems for inventory and fulfillment to handle reshipments, and other related tasks.
  • Social Media assistance (posting, responding to customers, etc.)
  • Provide creative feedback on products on based customer interactions.

 

Who you are:

A successful candidate will possess experience in customer service and communications.  You enjoy working in a fast moving cross functional entrepreneurial environment. 

Currently, we are seeking a part-time customer support agent for 4 hours per day Monday through Friday (20 hours per week) with the potential for increased time requirements during the holiday season, including weekend hours. 

  • Minimum of 2 years of customer service (email/chat/phone)
  • Great communications experience both written and verbally.
  • Strong, creative design sense for premium products
  • Relevant degree/education required
  • Self-driven leader able to work in a fast moving, ever-changing cross-functional team environment
  • Proactive in nature and driven to act with a sense of urgency; able to work well under pressure and with demanding deadlines
  • A growth mind-set with a keen interest to help build the Well Told brand to a large national scale
  • Optimistic, energetic and naturally brings the fun to the office

 

About Well Told:

Well Told is life inspired products brand with a focus on creative-high quality everyday products. Our products are designed with responsibility and durability at their core.  

We have a high energy, creative work ethic that is built upon user-centered design and creative cross functional collaboration. Great work is expected, and we have a flexible work location environment that includes remote collaborators, multiple city options, and at our headquarters in Exeter, NH we are creating an office to inspire us and have fun at the same time.


How to Apply:

Please send your resume, portfolio, and a brief note (5-10 sentences) about why you would be a good fit for this position to careers@welltolddesign.com

*Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with Well Told may include video and phone interviews, written projects, and/or on-site interviews. We are unable to follow-up with each and every applicant, but we do our best to have a thorough process for candidates with whom we identify a potential fit.



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